FAQ

Dr Migrate is a SaaS platform that accelerates and de-risks cloud migrations with data-driven insights.See the product overview for details.

Follow the Getting Started guide to deploy Dr Migrate in your environment.

All enhancements are listed in the release notes.

When calculating Azure Site Recovery pricing the cost of the primary region is used. The cost is derived for ASR as: (ASR FLAT RATE + COST OF STORAGE PER VM).

Yes. Dr Migrate is ISO 27001 compliant and fully GDPR-aligned.Review our security features for more information.

No – all collection operations are strictly read-only.See the Activity Tracker for a transparent audit trail.

Absolutely. Use the RVTools anonymiser to scrub hostnames and IP addresses.

Dr Migrate supports multiple workflows documented under Data Collection.

Refer to the DMC troubleshooting & FAQs article.

Only environment-level metadata. No user data, app content, or sensitive info is collected.

Yes. Output is local and fully reviewable before any upload.

No. DMC doesn’t transmit data by default. Upload is manual.

A customer admin runs it once using temporary credentials that are discarded post-scan.

Read-only access and Guest Operations.

Windows: Domain/Local Admin; Linux: Root or sudo-enabled user.

Supported but can be complex. We recommend admin credentials for simplicity.

Yes. Use the interface or import a list to include/exclude specific servers for scanning.

An interactive diagnostic report is available immediately after the scan. It highlights problems, supports quick troubleshooting, and can be shared with the customer or team.

To avoid data issues from outdated packages. Since DMC runs offline, the expiration ensures users download the latest version. Simply re-download from the portal when needed.

Yes. Multi-vCenter is supported. You can add additional vCenters during scan setup.

Support for physical servers and AWS is coming in Q1. The same streamlined process will apply, including RDS data capture and no manual server entry.

Yes. You can run DMC across different data centers at different times. Dr Migrate supports uploading multiple batches from the same customer environment.

Yes. Dr Migrate maintains planning selections and enriches existing data. It’s additive - no data is removed, only extended.

No. DMC only requires network connectivity to vCenter and ESXi hosts. It does not need access to individual VMs.

Admin credentials are strongly recommended for simplicity and reliability. Least-privilege access is possible but may lead to complications. Credentials are never stored and only used at runtime.

Possibly. If issues occur, unblock the EXE file after download and consider temporarily exempting it from antivirus like CrowdStrike. Use discretion - these steps are only needed if DMC fails to run.

No. Average CPU usage is less than 2%, scan duration is under 60 seconds, and only read-only commands are used. Pre-checks are performed to avoid scanning during high CPU/memory/disk usage.

No. DMC checks the vCenter logging level beforehand to ensure no adverse impact. All operations are lightweight and non-intrusive.

You can request a demo or obtain a license through one of our Dr Migrate certified partners. You can also purchase a license by contacting us directly at info@altra.cloud.

Navigate to your License Information, then select and confirm one of the available Renewal License Options. Once your request has been processed, your Next License will update to your selected plan.

Note: You cannot change your Current License in the middle of your license term — only the upcoming renewal plan (Next License) can be modified.

If you’re purchasing through an Altra channel partner, contact them directly for updates on your request and billing.

Unless otherwise agreed, all license fees are payable in advance:

• Annual plans: full amount charged upfront.
• Monthly licenses: charged monthly.

Invoices are issued via the Microsoft Azure Marketplace and consolidated with your Microsoft charges. These follow Microsoft’s billing processes and policies.

Important: Microsoft does not share billing details with Altra. If you have billing queries, contact Microsoft Support first.

Since Altra does not bill you directly:

• We do not send payment details
• You do not need to onboard us as a supplier or send a purchase order

If purchasing through an Altra channel partner, contact your partner for payment schedules and billing terms.

Your estimated license fees, based on discovered servers, can be viewed under Renewal License Options. Pricing may vary if your server count changes tier.

Note: If you’ve received special pricing or purchased through a partner, this will not be reflected in the Dr Migrate UI. Contact your partner or Altra contact to confirm pricing.

You will automatically enter Hibernate mode, a read-only, paid plan that renews monthly at a reduced fee.

Check License Information to confirm if Hibernate Monthly is listed as your Next License.

If you don’t want Hibernate, choose a different renewal plan before the trial ends.

No. PAYG licenses automatically renew every 30 days and are billed monthly.

Only submit a new request if you’re changing plans (e.g. switching to annual).

Check your renewal details in License Information.

• PAYG plans: auto-renew every 30 days.
• Fixed-term licenses: auto-renew to Monthly PAYG at term end.
• Trial licenses: auto-renew to Hibernate Monthly.

You can change your renewal plan any time before renewal.

To avoid auto-renewal:

• Cancel your license (SaaS)
• Uninstall Dr Migrate (customer-hosted)

You’ll be notified if your server count exceeds your pricing tier. You’ll have 30 days to adjust scope. After that, additional or higher ongoing fees may apply.

You can review server counts and pricing anytime under License Information.

If purchased through a partner: Altra will notify both you and your partner (if contactable) of tier changes. Contact your partner to confirm billing changes.

Requests take up to 1 business day to process. You can’t change them during that time.

Once processed, you can submit a new request with the correct license plan.

If your request is pending beyond 1 business day, contact admin@altra.cloud with your deployment name and request number.

If purchased through a partner: Contact them immediately and submit a corrected request as needed.

Dr Migrate Cloud (SaaS Hosted)

1. Go to Manage License
2. Select Cancel your license under Next License

You’ll retain access and be billed until the end of the license period.

Dr Migrate (Customer Hosted via Azure Marketplace)

• Follow this removal guide to uninstall Dr Migrate
• Billing stops once it is removed from your environment

If purchased through a partner: Contact them to understand billing implications.

Can’t find what you’re looking for? Reach out to us on our Support page—we’re always happy to help!

Yes – visit Hosting Methods to learn about our advisory offerings.

Our How-to guides library covers advanced scenarios and optimisation tips.

Zombie servers can be flagged in three categories:

A server that has a combined CPU utilization + RAM utilization of < 10%.

A server that has network discovery enabled, but is not registering any network traffic.

A server that has SQL installed but has no corresponding SQL processes running on it.

We’d all be familiar with the latest LLMs like Claude, Grok, GPT etc. As opposed to these LLMs, Dr Migrate utilizes a localized, non-internet connected SLM. This SLM has been built to perform the specific tasks of classification within the Dr Migrate context and does not reach out to the internet.

Functionally the SLM performs the following main tasks:

Examines machine data (VM name, description, network data, installed applications) in order to predict business application groupings

Processes all server data to assess and recommend application sizing

Processes application groupings and sizing to create a wave-plan for delivery execution.

Yes

Currently Dr Migrate cannot be installed to Korean Azure tenants. If you are a Korean customer looking to deploy Dr Migrate please reach out to support@altra.cloud to understand your options.

Each customer deployed to the SaaS solution has their solution placed in a dedicated resource group that can be tailored to a specific region. The data for any Dr M deployment is held on the storage account and virtual machine disk / database that resides in that particular solution.

For example, an ANZ customer will currently have all their Dr M solution resources placed within the Australia South East region, each customer will have their own dedicated resource group.

Once a license expires the customer receives a final notification asking if they would like a copy of their data or if they would like to extend their license. If they choose to end their use of Dr Migrate, the managed application and resource group are scheduled for deletion typically within 7 days after which point no data remains.

Retention policy of backup regardless of configuration ultimately ends up in the required backup storage being a multiple of the allocated storage.

For example: A backup policy of once yearly would be very close to a backup storage factor of 1.0. The more frequent the backup policy the higher storage factor. This factor defaults to ‘2.5’ and is exposed in the TCO settings in Dr Migrate under: Setup → TCO Config → On-Premises Benchmark → Storage Cost To determine your own custom factor: Head to Pricing Calculator | Microsoft Azure Load Azure Backup Set storage at 10 GB and configure the policy. Next divide the average monthly backup requirement by the storage (17/10 = 1.7) Update your new backup factor as 1.7 and save in the Dr M TCO settings.

While a “Power BI certified” badge requires a higher level of review to achieve, every single application published to App Source undergoes a rigorous base set of testing by the Microsoft App Source team. It is not possible to publish any random codebase to AppSource. As such, uncertified custom visuals meet a satisfactory minimum level of security. These review steps are documented here

No 3rd parties have any access to the APIs run in Dr Migrate. In essence all API calls are made from the Dr Migrate host that sits on the customer’s tenant.

Altra is considered a secondary party that could access some of these API’s but this could only be done from the Dr Migrate host itself which has the following protections:

Bastion ensures all access is logged and auditable through Azure Activity Logging.

Strict AD controls within Altra significantly limit and control the parties able to access a host (only break-fix support scenarios).

Altra adheres to SOC and GDPR security standards.

All data sent to and from the Dr Migrate host is encrypted at rest and in transit.

Dr Migrate is routinely Pen tested.

The Dr Migrate SPN is leveraged to refresh the Power BI report so that the embedded report in the Dr Migrate Web UI can stay in sync with the latest data. Find here a list of all Dr Migrate API calls (including Power BI)

This setting allows the publishing of multiple reports all rehomed to a single dataset in the workspace.

The gateway allows the SQL database that sits on the Dr Migrate VM to refresh data to the dataset that resides within the Power BI workspace. The gateway is created and configured by automation. Should you wish, you can update the contact details of the gateway to point to a relevant team member contact. Typically the Dr Migrate on prem gateway requires little to no administration.

You cannot use an already existing data gateway because the Dr Migrate code does not cater to such a scenario. This provides a cleaner solution, keeping Dr Migrate in a bubble.