Unsubscribe from your SaaS Plan

In situations where your activation fails or you have issues with SaaS plan activation, you will need to follow these steps in order to successfully link your subscription to your SaaS plan.

Unsubscribing is immediate and cannot be undone. This is different from Canceling Your License, which keeps your instance active and billable until the end of your current term, with a 30-day data retention window afterward. Only use Unsubscribe to recover from a failed or broken activation.

Navigate to the Customer Subscription Portal ↗ and open the Subscriptions tab.

Open the Action ("...") menu on the subscription row you want to unsubscribe from, and select Unsubscribe.

Subscriptions List with the Action menu open, showing Unsubscribe and Activity Log options
Subscriptions List: opening the Action menu on a subscription

Review Subscription Summary

A read-only summary of your subscription configuration opens (Subscription, Offer, Plan, Contract, Subscriber, your original activation situation, primary contact, and terms and preferences). Confirm this is the subscription you intend to unsubscribe, then click Unsubscribe.

Read-only Configure your subscription summary, top section
Review your subscription details before unsubscribing
Read-only summary showing Primary contact, Terms and preferences, and the Unsubscribe button
Primary contact, terms, and the Unsubscribe button

Confirm Unsubscription

A final confirmation dialog appears: "Are you sure? You are about to unsubscribe from subscription [Name]. Once you unsubscribe this can't be undone." Click Confirm to proceed, or Cancel to back out.

Final unsubscribe confirmation dialog
Final confirmation - this action cannot be undone

Once confirmed, you are unsubscribed from Dr Migrate SaaS, and your instance is immediately no longer accessible.

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